Frequently Asked Questions
Buy tickets for music, comedy, theatre, film, festivals and much more - with the best service in UK ticketing
View our privacy policy here.
We do not post out tickets. See faqs for more info.
Powered by
TICKETS
How much are your booking fees? »
We pride ourselves on having some of the lowest booking fees in ticketing.
Our standard booking fee is 10% of the face value of your ticket, with a minimum or 50p per order.
There are no other charges, and if your ticket has a high face value the chances are the booking fee will be less than 10%.
- My tickets haven't arrived...
- I didn't receive my confirmation email.
- I think I just bought tickets, but I'm not sure if my order has gone through
- Can I transfer my tickets to someone else?
- Concessions
- How can I pay for my tickets?
- What payment methods can I use?
- What does 'not currently available' mean?
- Can I pay over the phone?
- I'm worried about fake ticket sites. Is WeGotTickets a real ticketing agency?
- Can I resell the ticket(s) I bought from you?
REALLOCATION
- What is the reallocation facility?
- How can I change the name on (reallocate) my ticket(s)?
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.