Frequently Asked Questions
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TICKETS
- How does it work?
- What ID do I need?
- What if I can't go?
- What if the event is cancelled?
- How much are your booking fees?
- My tickets haven't arrived...
- I didn't receive my confirmation email.
- I think I just bought tickets, but I'm not sure if my order has gone through
Can I transfer my tickets to someone else? »
You can usually transfer your tickets into another persons name (we call this reallocation). Occasionally an event will be marked ‘No reallocation’ which means the person who originally bought the tickets must attend the event with all other members of their party.
To reallocate your ticket(s) log in to your WeGotTickets account and click on “My Tickets” then “Reallocate”. Fore more information see the “REALLOCATION” FAQs below.
- Concessions
- How can I pay for my tickets?
- What payment methods can I use?
- What does 'not currently available' mean?
- Can I pay over the phone?
REALLOCATION
- What is the reallocation facility?
- How can I change the name on (reallocate) my ticket(s)?
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.