Frequently Asked Questions
Buy tickets for music, comedy, theatre, film, festivals and much more - with the best service in UK ticketing
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TICKETS
- How does it work?
- What ID do I need?
- What if I can't go?
- What if the event is cancelled?
- How much are your booking fees?
- My tickets haven't arrived...
- I didn't receive my confirmation email.
- I think I just bought tickets, but I'm not sure if my order has gone through
- Can I transfer my tickets to someone else?
- Concessions
- How can I pay for my tickets?
- What payment methods can I use?
What does 'not currently available' mean? »
If an event is listed as 'not currently available' it means that tickets are no longer on sale through us. However, there may well still be tickets available through the venue box office or other agents. We suggest you contact the event organiser for more information about ticket outlets.
REALLOCATION
- What is the reallocation facility?
- How can I change the name on (reallocate) my ticket(s)?
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.