Frequently Asked Questions
Buy tickets for music, comedy, theatre, film, festivals and much more - with the best service in UK ticketing
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TICKETS
- How does it work?
- What ID do I need?
- What if I can't go?
- What if the event is cancelled?
- How much are your booking fees?
- My tickets haven't arrived...
- I didn't receive my confirmation email.
- I think I just bought tickets, but I'm not sure if my order has gone through
- Can I transfer my tickets to someone else?
- Concessions
- How can I pay for my tickets?
- What payment methods can I use?
- What does 'not currently available' mean?
Can I pay over the phone? »
We don't have a telephone ordering line because it helps us keep our booking fees low but if you're having problems please contact our helpful support department here and they will help you buy your tickets.
REALLOCATION
- What is the reallocation facility?
- How can I change the name on (reallocate) my ticket(s)?
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.